The trend toward employee-owned devices isn’t saving IBM any money, says Jeanette Horan, who is IBM’s chief information officer and oversees all the company’s internal use of IT. Instead, she says, it has created new challenges for her department of 5,000 people, because employees’ devices are full of software that IBM doesn’t control.
Horan isn’t only trying to educate IBM workers about computer security. She’s also enforcing better security. Before an employee’s own device can be used to access IBM networks, the IT department configures it so that its memory can be erased remotely if it is lost or stolen. The IT crew also disables public file-transfer programs like Apple’s iCloud; instead, employees use an IBM-hosted version called MyMobileHub. IBM even turns off Siri, the voice-activated personal assistant, on employees’ iPhones. The company worries that the spoken queries, which are uploaded to Apple servers, could ultimately reveal sensitive information.