Nina stands for Nuance Interactive Natural Assistant and was launched on the iOS and Android platforms last August, allowing businesses to integrate the sophisticated voice recognition and natural language engine into their apps.
The days of human behind the counter or at the end of a telephone line at coming to an end. As voice recognition and natural language engines become ever more sophisticated, it may soon be hard to distinguish between an automated system and the real thing.
I am not looking forward to this day. Perhaps this is what HAL tried to warn us about in 2001 A Space Odyssey. Very prescient indeed.