The study includes a checklist for customers making the transition. It advises CIOs, for example, not to separate current support teams from new development teams, “or you’ll be consigning your business as usual team to the scrap heap,” Norton said.
“In many respects, the public cloud is an immature business. Business processes will eventually catch up with the technology, but they are not there yet.
“I would expect you would make greater cost savings by using open source internally without using a cloud-based solution.”