At first, Intrado thought that the complaints arising from various PSAPs around the country were just isolated, unconnected events — even though alarm bells were going off an hour into the breakdown. Nobody noticed the warnings until it was too late; the server taking note of the alerts categorized them as “low level” incidents and were never flagged for a human, according to the FCC report.

via How a dumb software glitch kept thousands from reaching 911 – The Washington Post.

PSAP = Poor Sucker At Phone