Rather than staying limited to a small team perhaps even a single developer, fostering an open source community will open the doors to potentially unlimited contributions from other developers, especially ones who happen to use your software; this type of feedback is thus a great indicator of major pain points your users have with your product. Even among your users who aren’t programmers, the GitHub issues system is an incredibly useful tool for tracking bug reports and feature requests.

via Why Your Startup Should Be Open Source – by Peer.fm formerly Napster.fm | citizentekk.