{"id":11645,"date":"2013-11-11T14:10:53","date_gmt":"2013-11-11T20:10:53","guid":{"rendered":"http:\/\/bucktownbell.com\/?p=11645"},"modified":"2013-11-11T14:10:53","modified_gmt":"2013-11-11T20:10:53","slug":"stop-listening-to-your-users","status":"publish","type":"post","link":"http:\/\/bucktownbell.com\/?p=11645","title":{"rendered":"Stop listening to your users"},"content":{"rendered":"<blockquote><p>He said after the application is released, they don&#8217;t learn from the complaints nearly as much as they learn from watching the employees use the application on the job and see where the issues are. It&#8217;s much easier to observe the problem than trying to tease it out of the users.<\/p><\/blockquote>\n<p>via <a href=\"http:\/\/www.citeworld.com\/consumerization\/22665\/stop-listening-your-users\">Stop listening to your users | CITEworld<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>He said after the application is released, they don&#8217;t learn from the complaints nearly as much as they learn from watching the employees use the application on the job and see where the issues are. It&#8217;s much easier to observe &hellip; <a href=\"http:\/\/bucktownbell.com\/?p=11645\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[287],"tags":[182,183,1158,441],"class_list":["post-11645","post","type-post","status-publish","format-standard","hentry","category-interfaces","tag-requirements","tag-system-engineering","tag-use-cases","tag-user-interface"],"_links":{"self":[{"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/posts\/11645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11645"}],"version-history":[{"count":1,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/posts\/11645\/revisions"}],"predecessor-version":[{"id":11646,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=\/wp\/v2\/posts\/11645\/revisions\/11646"}],"wp:attachment":[{"href":"http:\/\/bucktownbell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11645"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/bucktownbell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}